UK Deed Poll Service
Terms and conditions
and your rights
This page contains
our terms and conditions fees and statutory information concerning your rights
under the The Consumer Protection (Distance Selling) Regulations 2000. The
following terms and conditions are governed by the laws of England. By
accessing this website you consent to these terms and to the exclusive
jurisdiction of the English courts in all disputes arising out of such
access. If any of these terms are deemed invalid or unenforceable for any
reason, (including, but not limited to the exclusions and limitations set
out below) then the invalid or unenforceable provision will be severed from
these terms and the remaining terms will continue to apply.
Our
guarantee
Because we are the main issuer of Deed Poll documentation in the United
Kingdom, if your Deed Poll bearing our official seal is not accepted as documentary evidence of your change of
name by any United Kingdom government department (including the UK Passport
Service and DVLA), or any UK company or organisation, we will give you a
full refund BUT ONLY after we have
spoken to the organisation concerned to verify the reason for the non
acceptance and had the opportunity to get your Deed Poll accepted. This is
the limit of our liability (please see the exceptions below). Very
occasionally, our clients have experienced problems getting their Deed Poll
accepted (because some organisations, or their staff, do not know what a
Deed Poll is). However, we have always overcome the problem by talking
to the organisation concerned.
We give
this guarantee as reassurance that the Deed Polls we prepare are as valid
and legal as an unenrolled Deed Poll prepared by a solicitor in England or
Wales. We have never had to give a refund under our guarantee.
Exceptions to our guarantee
Our guarantee does not apply in the following situations:
- If you are a foreign
national.
- If your Deed Poll is
not accepted by a government department, company or organisation outside
the United Kingdom (British Embassies and British High Commissions
overseas are considered
part of the United Kingdom).
- If
your Deed Poll for a child is not accepted because the record holder's
parental content requirements have not been met.
- If your Deed Poll
has not been correctly signed, dated and witnessed.
- If a record holder
requires other documentary evidence that your name has been changed for
"all purposes." For example, some financial institutions and the
General Medical Council will want to see your passport in your new name
before they recognise your new name. Furthermore, the UK Passport
Service (and British Embassies and British High Commissions overseas) may require evidence
that you are using your new name for all purposes by presenting them with
two or three documents in your new name.
Please
note, a Deed Poll cannot be used to get your birth, marriage or decree
absolute certificate changed. It is also not possible to get permanent
records such as past educational certificates changed because these are
"matter of fact" in that they were in the correct name when issued.
If
we make a mistake
If we make
a spelling mistake with your names or address or any typographical error on
your Deed Poll, we will send you a corrected Deed Poll the same day you
notify us of the mistake free of charge.
If
you make a mistake
If any
mistake is made on your Deed Poll, which is due to incorrect information
supplied to us (typographical errors such as spelling mistakes, wrong
postcode etc), we will issue a replacement Deed Poll for £12 within two
working days. This reduced price replacement service only applies where
there is a genuine mistake and it is not applicable if you have changed your
mind about your new name or require a different address on your Deed Poll.
Unacceptable names and titles
We reserve the right not to accept an order for a Deed Poll that includes a
name we consider vulgar, offensive, blasphemous or unsuitable.
We will also not accept an order for a Deed Poll that includes a name
or title that could make people believe you have a conferred or inherited honour,
title or rank e.g. Sir, Lord, Lady, Baron, Baroness, Count, Countess, Duke,
Duchess, General etc. Furthermore, we will only recognise genuine
British titles. Our decision is final and no correspondence will be entered
into as to our reason for rejection.
Disclaimer
Whilst every care has been taken in the compilation of the information
provided on this website, UK Deed Poll Service will not be held liable or
responsible for any loss, damage or other inconvenience caused as a result
of any inaccuracy or error within the pages of this website.
Statutory information about your rights
The
following information is provided in accordance with The Consumer Protection
(Distance Selling) Regulations 2000 ("The Regulations"). The full text of
which can be viewed by
clicking here
(opens new window).
Your other consumer rights are not affected by these regulations.
1.
Your right to cancel
The Regulations allow you to cancel your order within seven working days of
submitting your application. However, because we will prepare your Deed Poll
before the end of the seven day cancellation period, your right to cancel is
restricted to the period of time from submitting your application to when we
prepare your Deed Poll. This is in accordance with section 13.1.a of The
Regulations. By submitting an order for a Deed Poll you are agreeing to
waive your seven day cancellation rights under The Regulations. Therefore,
if you wish to cancel your order and receive a full refund, you must notify
us before we prepare your Deed Poll.
2.
Fees
Our fees, which include all applicable taxes, are as follows:
2.1
Adult Deed Poll
The fee for an Adult Deed Poll is £34 (£39 if ordered
by phone or in person). If additional Deed Polls are ordered at the
same time for adults or children living at and posted to the same address, they will be
discounted by £10 each i.e. £24 (£29 if ordered by phone or in person) for each additional Adult Deed Poll and £28
(£33 if ordered by phone or in person) for any Child Deed Polls. For example,
the fee for two Adult
Deed Polls will be £58 (£68 if ordered by phone or in person). Our fee includes delivery using
our Standard Delivery Service to United Kingdom addresses.
2.2
Child Deed Poll
The fee for a Child Deed Poll is £38 (£43 if ordered
in person). If additional Deed Polls are ordered at the
same time for children or adults living at and posted to the same address, they will be
discounted by £10 each i.e. £28 (£33 if ordered in person) for each additional
Child Deed Poll and £24 (£29 if ordered in person)
for any Adult Deed Polls. For example, the fee for two Child Deed Polls will
be £66
(£76 if ordered in person). Our fee includes delivery using
our Standard Delivery Service to United Kingdom addresses.
2.3
Family Deed Poll
The fee for a Family Deed Poll is £34 (£39 if ordered
in person) for the first parent,
£24 (£29 if ordered in person) for the second parent
(if required) and £8 for each child included on the first parent's Deed
Poll. For example, the fee for a Deed Poll with two children included will cost
£50 (£55 if ordered in person). Our fee includes delivery using our Standard
Delivery Service to United Kingdom addresses.
2.4 UK Standard
Delivery Service
The fee for our UK Standard Service, for
addresses within the United Kingdom, is included in the price of your Deed
Poll.
2.5 UK Priority
Delivery Service
The additional fee for our UK Priority Service,
which is available for addresses within the United Kingdom, is £5.
2.6
UK Express Delivery Service
The additional fee for our UK Express Service (for
next working day delivery before 1pm), which is
available for addresses within mainland United Kingdom, is £10.
2.7
UK Express (Saturday) Delivery Service
The additional fee for our UK Express Service (for delivery
on Saturday before 1pm), which is
available for addresses within mainland United Kingdom, is £14.
2.8
UK Express Plus Delivery Service
The additional fee for our UK Express Plus Service (for
next day delivery before 9am), which
is available for addresses within mainland United Kingdom, is £18.
2.9
UK Express Plus (Saturday) Delivery Service
The additional fee for our UK Express Plus Service (for delivery
on Saturday before 9am), which is available for addresses within mainland
United Kingdom, is £22.
2.10
Overseas Delivery Services
If your delivery address is outside the United Kingdom, an additional
fee of £5 is payable (£10 for our Overseas Express service and £10 plus
FedEx's fees for our Overseas Express Courier service).
2.11
Legal Copy and Archive Service
The fee for our Legal Copy and Archive Service
is £13. In addition to this,
legal copies cost £1 each (minimum of two copies). If legal copies are
subsequently ordered from our archives (i.e. at any time in the future), the
fee is £12 for the first copy and £2 each for additional copies. If your
delivery address is outside the United Kingdom, an additional fee of £5
is payable to cover the postage of returning your Deed Poll and legal copies. Overseas deliveries are despatched using either Royal Mail's Airsure
or International Signed-For accelerated airmail service.
Please note, if you return your Deed Poll to us for legal copies
and you have incorrectly executed or invalidated the document by, for example, using a relative as a
witness, a fee of £15 is payable to reissue your Deed Poll documentation.
2.12 Change of title declaration
If
you are applying for an Adult Deed Poll and are changing your title e.g.
from Mrs to Miss, we can incorporate a change of title declaration on your
Deed Poll document for which an additional £4 fee is payable.
If you are changing your title but do not wish to incur the £4 fee, please
enter the same title as your current title and your new title on the
application form. We will only include your title on your Deed Poll
document if you are changing it. Therefore, by not showing a change of
title, only your name change will be shown on your Deed Poll document.
2.13 Modifications to your Deed Poll
If
you require your
Deed Poll to be modified to include an "also known as name", a "formerly
known as name" or a "registered at birth name", a fee of £8 for each
modification is payable. If you require a modification, please use the
comments box on the application form.
2.14 Replacement Deed Poll declaration
If
you order a Deed Poll to replace a lost Deed Poll, we
can modify your replacement
Deed Poll to include a declaration that states you have been using your
current name for all purposes since a particular date. If you would
like this modification made, for which an additional £4 fee is payable,
please please use the comments box on the application form to let us know
the date (at least the year) when you originally changed you name.
2.15 Manual card authorisation fee
If you are applying for your Deed Poll using our Express or
Priority services and we are unable to obtain authorisation from your issuing
bank when processing your payment electronically using our card terminal, we will need to
call our Merchant Card Services provider (Streamline) for manual
authorisation. This results in us being charged a fee that will be
passed on to you, which is currently £4. Please note, most card
transactions are authorised electronically so it is unlikely that you will
incur the manual card authorisation fee.
3.
Available fee reductions
The following fee reductions are available:
3.1
if you applying for more than one Deed Poll
If
you apply for more than one Deed Poll (for other people whose Deed
Poll and delivery addresses are the same as yours), you will receive a fee reduction of £10 for the
second (and any subsequent) Deed Poll applied for.
For
example, if you apply online or by post for two Adult Deed Polls, the fee for the
first Deed Poll will be £34 and the fee for the second Deed Poll
will be £24.
3.2
If you are a previous client
You
can claim an £10 fee reduction on the total value of your order if you have
changed your name with us before. This fee reduction cannot be claimed in addition to the
qualifying benefit reduction.
3.3
if you are receiving a qualifying benefit
You can claim a £10 fee reduction
on the total value of your order if you are receiving any of the
following benefits:
- Income Support.
- Pension Credit.
- Income-based Jobseeker's Allowance.
- Working Tax
Credit.
- Child Tax
Credit (if your annual household income is less than £15,000).
You can
also claim the £10 fee reduction if you are applying for an Adult Deed Poll
and you are between 16 and 19 years of age and someone receives Child
Benefit for you.
The fee reduction is only available if you send us recent written evidence
(an original award letter dated within three months of receipt by us) of
your benefit entitlement. Please
click here
(opens pop-up window)
for contact details for obtaining an up-to-date award letter.
Please
note, if you are paying for an Adult Deed Poll by debit or credit card and
your award letter does not arrive by the time your Deed Poll is due to
be posted to you, we will process your application and enclose a claim
form, which you can return to us with your award letter for a refund.
This fee reduction cannot be claimed in addition to the
previous
client reduction.
4.
Payment
Payment is required in full for all chargeable items before we prepare your
Deed Poll. If you are paying by debit or credit card, payment is deemed to
have been made when we obtain authorisation from your card company. If you
are paying by cheque, payment is deemed to have been made when your cheque
has cleared (allow five working days for cheque clearance). If you are
paying by postal orders, building society cheque or banker's draft, payment
is deemed to have been made upon their receipt.
5.
Delivery and performance
Upon receipt of your application form and full payment (and the appropriate
letter(s) of consent if you applied for a child or family Deed Poll), we
will post your Deed Poll in accordance with the type of delivery service you
have chosen.
5.1
UK Standard Delivery Service
This is included in the fee for your Deed Poll. We aim to post your Deed
Poll documentation within four working days
of receiving your
application and payment using
Royal Mail's first class mail service. If Royal Mail fail to deliver your
Deed Poll, first check with your local delivery office in
case there was a problem delivering and it is there awaiting collection.
If after seven working days of our posting, your Deed Poll documentation has
not been delivered and you have checked it is not at your local delivery
office, we will issue a
replacement Deed Poll free of charge, which is the limit of our liability.
Please note, we must be notified of non-delivery within 21 days of our
posting to qualify for a free replacement.
5.2
UK Priority Delivery Service
Our Priority
Service uses Royal Mail's first class mail service and we will post your
Deed Poll the same day we receive your application and payment (if received
by 6pm Monday to Friday). If Royal Mail fail to deliver your Deed
Poll, first check with your local delivery office in case there was a
problem delivering and it is there awaiting collection. If after seven
working days of our posting, your Deed Poll documentation has not been
delivered and you have checked it is not at your local delivery office, we
will issue a replacement Deed Poll free of charge, which is the limit of our
liability. Please note, we must be notified of non-delivery within 21
days of our posting to qualify for a free replacement.
5.3
UK Express Delivery Service
Our next day Express Service is available for delivery to mainland United
Kingdom addresses. We will post your Deed Poll using Royal Mail's special
delivery service, which guarantees delivery by 1pm next working day. Working
days are Monday to Friday (excluding bank holidays). Your application form and full
payment must be received before 6pm (Monday to Friday) for next working day
delivery. If Royal Mail fail to deliver
or attempt delivery of
your Deed Poll by the next
working day (and we are notified within 21 days of posting) we will
we will issue a replacement Deed Poll free of charge and
refund you £5, which is the limit of our liability.
5.4
UK Express (Saturday) Delivery Service
Our next day Express (Saturday) Service is available for delivery to mainland United
Kingdom addresses. We will post your Deed Poll using Royal Mail's special
delivery service, which guarantees delivery by 1pm on Saturday. Your application form and full
payment must be received before 6pm Friday for next day
delivery. If Royal Mail fail to deliver
or attempt delivery of
your Deed Poll on Saturday (and
we are notified within 21 days of posting) we will
we will issue a replacement Deed Poll free of charge and
refund you £7, which is the limit of our liability.
5.5
UK Express Plus Delivery Service
Our next day Express Plus Service is available for delivery to mainland
United Kingdom addresses. We will post your Deed Poll using Royal Mail's
special delivery service, which guarantees delivery by 9am next working day.
Working days are Monday to Friday (excluding bank holidays). Saturday
delivery is usually possible but is not guaranteed. Your application form
and full payment must be received before 6pm (Monday to Friday) for next
working day delivery. If Royal Mail fail to deliver
or attempt delivery of
your Deed Poll by the
next working day (and we are notified within 21 days of posting) we will
issue a replacement Deed
Poll free of charge and
refund you £12, which is the limit of our
liability.
5.6
UK Express Plus (Saturday) Delivery Service
Our next day Express Plus (Saturday) Service is available for delivery to mainland United
Kingdom addresses. We will post your Deed Poll using Royal Mail's special
delivery service, which guarantees delivery by 9am on Saturday. Your application form and full
payment must be received before 6pm Friday for next day
delivery. If Royal Mail fail to deliver
or attempt delivery of
your Deed Poll on Saturday (and
we are notified within 21 days of posting) we will
we will issue a replacement Deed Poll free of charge and
refund you £14, which is the limit of our liability.
5.7
Overseas Delivery Service
We aim to post your Deed Poll within four working days using Royal Mail's
Airsure (or International Signed-For) accelerated air mail service. If your Deed Poll
fails to arrive, we will issue a replacement Deed Poll free of charge once
Royal Mail confirm the package has been lost.
5.8
Overseas Express Delivery Service
We aim to post your Deed Poll the same day using Royal Mail's Airsure (or
International Signed-For) accelerated air mail service. If your Deed Poll fails to arrive,
we will issue a replacement Deed Poll free of charge once Royal Mail confirm
the package has been lost.
5.9
Legal Copy and Archive Service
Upon receipt of your executed Deed Poll, we will post your legal copies and
original Deed Poll back to you within two working days using Royal Mail's
first class mail service. If your legal copies and Deed Poll fail to arrive
with seven working days of our posting, we will issue a replacement Deed
Poll and legal copies free of charge. This is the limit of our liability. If
your delivery address is outside the United Kingdom, your legal copies and
Deed Poll will posted using Royal Mail's Airsure (or Signed-For) accelerated
airmail service. If your legal copies and Deed Poll fail to arrive within 21
days of posting, we will
issue a replacement Deed Poll and legal copies free of charge. This is the limit of our liability.
6.
Force Majeure
We shall not be liable for any failure to provide our services if
such failure results from any act of God, riot, war, civil unrest,
official or unofficial industrial action, flood or other cause beyond our reasonable control
(including any mechanical, electronic, or communications failure or failure
by Royal Mail or FedEx to deliver items posted to you).
7. Who we
are
UK Deed
Poll Service is operated by Multimedia Computing Ltd, incorporated in
England in 1992 number 2741698 and registered under the Data Protection Act
1998 number is Z9008238. Our VAT registration number is 788332980.
Our principal trading
address is: Freebournes Court, Witham, Essex, CM8 2BL, United Kingdom. Telephone:
0333 444 8484. Please call between 10am and 6pm Monday to Friday
(except public holidays). Our registered office address is situated at: Carlton
House, 101 New London Road, Chelmsford, CM2 0PP, United Kingdom.
Last
updated: 12 November 2007
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Terms and conditions and your rights